Your information

Privacy

What we collect when you order or book the coffee van, why, and who sees it. Last updated November 2026.

Who we are

Coffee Tribe Espresso Maryborough (ABN 98 353 174 726), Shop 1 / 9 Boys Ave, Maryborough QLD 4650. Questions about your information go to coffee.tribe.espresso@gmail.com or 0422 263 419.

What we collect

When you order: your name, mobile number and what you ordered. For delivery, also your address, the map spot you pinned, a delivery PIN if you set one, and your delivery notes.
When you book the coffee van: your name, company or group, event address, date and time, phone, email, number of guests, payment arrangement and notes.
When you pay: card payments are handled by our payment provider. We never see or store your full card number.
On this website: your basket is kept in your own browser so it isn't lost if you leave the page. Our host also keeps ordinary web server records: pages visited, roughly when, and the type of device and browser.

We don't ask for your date of birth, we have no mailing list, and we run no advertising or social media tracking on this site.

Why we use it

To make and hand over your order, to deliver it if you chose delivery, to contact you about your order or booking, to quote and invoice coffee van events, and to keep the business records the law requires. We don't use it for marketing unless you ask us to, and we never sell it.

Who we share it with

Tuckero Pty Ltd (ABN 59 699 035 302), our delivery partner, for delivery orders only: your name, mobile, address, pinned spot, PIN and delivery notes. Tuckero texts you a tracking link and its driver uses the details to deliver. Tuckero handles them under its own privacy policy.
Twilio, which sends Tuckero's tracking text to your mobile.
Google (Firebase and Google Maps), which hosts this website and its database and powers the address search and map.
Web3Forms, which emails new orders and van enquiries to our inbox.
Our payment provider, to take card payments.

Some of these services store information on servers outside Australia. Each is a large provider with its own security and privacy obligations.

We will also hand over information where the law requires it, for example to a council or Queensland Health environmental health officer looking into a food safety matter.

How long we keep it

Order records holding your name, mobile and delivery address: 12 months, then deleted.
Coffee van enquiries: 24 months, because events are often repeated each year and people expect us to remember last time.
Sales and tax records: 5 years, as the Australian Taxation Office requires. These are amounts and invoices, not delivery addresses.
Food safety records: at least 3 months, as food safety law requires. These are temperatures and cleaning logs and hold nothing about you.

How we protect it

Order records sit in a database only signed-in Coffee Tribe staff can read. Staff accounts are created individually with their own password, and there is no shared login. The whole site is served over HTTPS.

No system is perfect. If information we hold is lost or reached by someone who shouldn't have it, and that could cause you serious harm, we will tell you and the Office of the Australian Information Commissioner.

Your choices

You can ask to see or correct the information we hold about you, or ask us to delete it where we don't have to keep it. Use our deletion request form, or email or call us using the details above. We won't charge you, and we'll come back to you within 30 days. The one thing we can't delete on request is a sales or food safety record the law requires us to keep, though those hold little about you.

If you're unhappy with how we've handled your information, tell us first. We'd far rather hear it from you than read it somewhere else, and most of these turn out to be a misunderstanding we can sort out the same day. If we can't, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.

One note on scale

Coffee Tribe is a small business, and the Privacy Act 1988 doesn't apply to us the way it applies to a large company, because of the small business turnover threshold. We follow the Australian Privacy Principles anyway. The alternative is treating your address as something we can be careless with, and we'd rather not.